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Airports
Airports operate within an exceptionally complex enterprise architecture, incorporating between 50 to 500 IT systems to support thousands of unique processes. Consequently, gaps often arise between the IT departments and system business end-users in terms of understanding operational processes. This disconnect can lead to unnecessary redundancies, failed system implementations, frustrated business users, and, ultimately, a less than optimal passenger experience.
To bridge this gap, we align IT and airport operations by engaging both parties to foster a common understanding of operations. We highlight the roles of people, processes, and technology within airports, in any operational area. This approach facilitates better strategic IT decision-making, smoother system implementations, and, ultimately, an optimized experience for the airport's customers, including both passengers and airlines.
Why Airports
Choose Stymiest
We offer a wide range of services tailored to airports
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Operational airport process mapping with focus on IT systems
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IT system and process mapping for airport enterprise architecture planning
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IT PMO Methodology design, tools, templates, training, and best practices
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Airport IT system implementation facilitation through as-is and to-be process documentation
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General process improvement project management
We have a deep knowledge of operational airport processes
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We possess a wealth of experience documenting, analyzing and improving processes, across key airport functions, including:
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Aircraft flow, including arrival, turnaround and departure processes
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Passenger flow, including arrival, connections and departure processes
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Baggage flow, including arrival, connections and departure processes
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We also have a detailed knowledge of other supporting airport flows, including finance, airport infrastructure, deicing, operations control center, security pass office, and more
We work with a diverse set of airport stakeholders
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We provide tangible value to many departments by leveraging our knowledge of airport operations and understanding stakeholders’ unique needs. We have completed projects with:
Case study - Enterprise System Process Mapping
Overview
To enable strategic decision-making in the enterprise architecture team at a major North American airport, we mapped all of their operational processes and identified stakeholder actions, system actions, and KPI’s, in an easy-to-understand format. Additionally, we created a database of all of their systems from scratch and catalogued the connections between systems.
Impacts
Centralized
enterprise architecture in one location
Provided stakeholders visibility into interconnected systems
Readied the airport for sustainable system expansion
Compiled system connection data from engaged departments
Visualized all data in an interactive Power BI Dashboard
Reviewed processes with a broader team of managers
